Get familiar with the policies, terms, and conditions for the support and servicing of your NIDEK equipment.
By FDA regulations, all NIDEK devices are subjected to inform website visitors the disclosure below.
In this policy, we explain the requirements and what entails in the repair service process, including:
NIDEK will cover ground shipping cost for products covered under Warranty or a Service Agreement that includes freight. If customer chooses to expedite shipping, the expedited freight charge will be the customer’s responsibility.
Important Notice: Customers without any Warranty or Service Agreement will be responsible for all freight charges.
NIDEK will make its best effort to complete the necessary repairs within 15 business days of receiving customer approval. If other issues are found on product, more time will be required to complete the repairs. This will only vary if discrepancies are found upon receipt (Wrong Item Shipped, Incorrect Serial Number, Part Backorder, or a need for a third party repair service and /or parts) Customer Service will contact the customer if repairs will need more time than the 15 business days.
All repairs carry a 30 day limited warranty against defect in material and workmanship. The warranty begins on the day of shipment from NIDEK to the customer. This warranty pertains to the specific repair only, any new and/or different issues in material or workmanship will be treated as a new incident.
NIDEK also provide field service, NIDEK will schedule field service within 24 hours, if product can’t be repair at customer site, product may need to be sent to NIDEK’s office in San Jose, CA for the necessary repairs.
All NIDEK product sold in the U.S.A. carry limited warranty, during the warranty period, NIDEK will cover depot repair for the product. The limited warranty covers only issues encountered during normal use of the product. Warranty does not apply to damage from use, abuse, accidents, unauthorized service or move of the product, act of god.
NIDEK offers repair service for product(s) issues that occur outside of the limited warranty period or terms. The repair can be completed at the standard billable rates for parts, labor and shipping.
At the end of original warranty or current service agreement, customers can choose to cover their system with one of our service agreement options listed below. If the system is not presently under warranty or service agreement, but they wish to purchase a service agreement, a billable service call will be required to verify the system operating condition before the agreement can be issued.
Customers may be eligible for our multiple year or unit coverage offers and special financing for 2 or more years of service agreement purchase.
If you have any questions or concerns, please contact our Service Department at +1 (800) 223-9044 or talk to a Support Specialist at firstname.lastname@example.org.
Last updated: January 21, 2021