Extended Care
Quality Assurance

Reduce total cost of ownership and minimize downtime.

Proactive Care

Get access to powerful tools and resources for ophthalmic devices.

Leading Solutions

Provide treatments with optimal outcomes using reliable technology.

Expert Team

Enjoy worry-free protection, easy repairs, and premium support.

NIDEK offers support solutions to fit your every coverage need and budget.Β 

Regular inspection and preventive maintenance of your medical device(s) prolongs the life of your investment and ensures reliable performance and regulatory compliance.

Extended Service & Warranty Plans

Choose the right protection plan for you.

Basic

Every NIDEK product comes with limited service and warranty

Limited complimentary support and available with all NIDEK equipment.

Silver

Advanced service and support with priority access to NIDEK expertsΒ 

  • Priority Access

    in-house or on-site service and response time for scheduling

  • All Free Parts Repair

    including optics and labor

Gold

Premium service and support with extended coverage for service repairs

  • Everything in Silver

  • Waived Related Travel & Shipping Charges

  • Loaner Unit Provided with Waived Charges

Platinum

Enterprise service and support with annual preventative maintenance

  • Everything in Gold

  • Annual Preventative Maintenance

I have been a customer of their service and preventative maintenance department since 2000... I feel the maintenance that I have received through my contract has aided in the performance and stability of my laser thus giving me the confidence to treat refractive errors in my patients.

Dr. Keith Liang, MD

LASIK and cataract surgeon

The NIDEK laser is a workhorse, but when service is needed, I am very happy to reply on the NIDEK service techs. They are always available fo questions, and walk us through attempts to correct problems remotely. When it's more complex, they are here quickly; the work is done professionally and our machine is back in service fast, with minimal schedule disruption. The complex excimer technology is in reliable hands when I need their help, and that allows me to focus on taking care of patients and my business. I am very happy with the NIDEK excimer laser and with the service side of the company. NIDEK is in it for the long-term and on the side of the doctors.

Dr. Nancy A. Tanchel, MD

Medical Director of Liberty Laser Eye

NIDEK has the greatest service team, out of all laser companies that we have dealt with. They are prompt, considerate, very knowledgable, attentive, thorough, among other great qualities. We have known them for over 10 years, servicing our 2 NIDEK lasers, consistently and accurately. They do pre-scheduled PM's during which they take the machine apart, and inspect every important component 4 times every year. Over the years we have had wonderful outcomes with our treatments thanks to the service team. We are exclusive NIDEK users because we trust the technology and most importantly, the service team.Β 

Dr. Kevork Niksarli,Β MD

Founder & Director of Manhattan LASIK Center

Let's take care of the future.
So you can focus on the present. Extend coverage today.

Customers may be eligible for multiple device units or long-term discount benefits. Special financing may be available for 2 or more years with purchase. Contact our sales team or call +1 (800) 223-9044 for more information.

Customers may be eligible for multiple device units or long-term discount benefits. Special financing may be available for 2 or more years with purchase. Contact our sales team or call +1 (800) 223-9044 for more information.