Why buy a Service Agreement?

Regular inspection and preventive maintenance of your medical device(s) prolongs the life of your investment and ensures reliable performance and regulatory compliance.

Our Service agreements provide you the security of support and maintenance coverage for your Nidek equipment.  We offer service plans that fit your business needs and budget. These plans provide the following services and benefits during your contract term:

  • Reduced total cost of ownership by minimizing downtime and maximizing utilization
  • Predictable maintenance costs for more accurate budgeting
  • Fixed annual service cost regardless of the number or severity of repairs
  • All parts including optics and labor during the Term of the contract
  • Service contract customers may be eligible for multiple system or year discounts
  • Priority in-house or on-site service and priority response time for scheduling.
  • Phone support
Grade Parts and Labor Preventative Maintenance Travel & Shipping Charge Loaner Unit Free Phone Support
Platinum Yes Yes Yes Yes Yes
Gold Yes No Yes Yes Yes
Silver Yes No No No Yes

We are committed to exceeding your expectations by providing superior service experiences.

A Nidek Service Contract / Agreement gives you peace of mind and allows us to provide you with the highest level of service we can offer along with the long-term benefits associated with being Nidek customer.

ROI for your practice:

Products Grade Cases needed to pay off
Lasers Platinum 5-8
Diagnostic Products Platinum 31-48*


*Applicable for AFC-330 Automated Fundus Camera, AL-Scan Optical Biometer & CEM-530 Specular Microscope.

Contact NIDEK Support at 1-800-223-9044, option 2 or E-mail support@nidek.com for details on other NIDEK products.

18-0007   January 29, 2018